For people with home medical equipment
Everything for your home equipment, in one calm place.
Reorder supplies, follow every delivery, ask for a repair, pay your bill and reach a real person, all from your phone. In English or Spanish.
- English & Español
- Large, clear text
- Sign in with your face or fingerprint
- No ads. Never sold.
What you can do
The things you used to call about, done in a minute.
Wick shows what your equipment provider already knows about you, in plain words, and sends your requests straight to their team.
Reorder supplies when they’re due
See which supplies your insurance covers again, and when. Pick what you need and send it in two taps.
- Dates for each item, so you never guess
- Masks, cushions, filters, tubing, cannulas and more
Follow your order to the door
Every step, from the moment it’s placed to the day it arrives, with a tracking link when it ships.
- A notice when something changes, if you want one
- Setup visits shown on the same screen
Ask for a repair or a delivery
Something beeping, broken or running low? Tell us in your own words and add a photo. More oxygen tanks are one tap away.
- Pick a time that suits you
- See where your request stands
Bills in plain words
What you owe and what it’s for, without the jargon. Pay securely when you’re ready.
- Each charge explained
- Ask a question about any bill
A real person, when you need one
Write to the team and get the answer right in the app, or ask them to call you back at a time that works.
- Messages and replies in one place
- In an emergency, Wick always says call 911 first
For families
Let someone you trust help, with only what you choose.
A daughter can handle reorders. An aide can ask for repairs. Each helper signs in on their own phone, sees only the parts you pick, and you can remove them at any time.
Getting started
Three steps. No password.
Open the link
Tap the link in the text from your equipment provider, or enter your mobile number to get one.
Confirm it’s you
Enter your birth date. That’s all. No password to remember.
Next time, just look
Let your phone remember you, then sign in with your face or fingerprint.
Your privacy
Your health information stays yours.
Wick is built for health care from the ground up and follows HIPAA, the U.S. health privacy law.