Wick

Delete account

Delete your account

How to delete your Wick account and what happens to your information.

How to delete it

  1. Open Wick, in the app or with the link your equipment provider texted you.
  2. Sign in.
  3. Go to Me → Delete my account.
  4. Tap the button, then tap again to confirm. Your account is deleted right away, on every phone.

If you cannot sign in, email us from the address below and we will delete it for you within 30 days. [email protected]

What is deleted

  • Face ID, fingerprint and sign-in links, on every phone
  • Notifications and your call-back choice
  • Every person you added as a helper (they lose access right away)
  • What you typed into Help

What is kept, and why

Your equipment, orders, bills and paperwork belong to your equipment provider’s records, and the law requires them to keep them. Requests you already sent to their team, and a record that the account was deleted, are kept for the same reason (usually six years). You can sign up again at any time.

If you help someone else: deleting your account stops your access to everyone you help. Their own accounts are not changed.